Transparency Policy

Last updated: April 20, 2026

Meraqyu is committed to operating with openness and clarity in all aspects of its platform and services. This Transparency Policy explains how we communicate our practices, decisions, and obligations to the people who use our services. We believe that informed users are empowered users, and this document reflects our commitment to that principle.

1. Purpose of This Policy

This policy describes the standards Meraqyu holds itself to when it comes to communicating with users, disclosing how our platform operates, and explaining the decisions that affect the experience of learning on our platform. It applies to all features, services, and interactions facilitated through meraqyu.com.

2. How We Communicate Changes

We notify users of meaningful changes to our platform, policies, or terms of service in advance wherever possible. Notifications may be delivered through one or more of the following channels:

Minor changes such as corrections to typographical errors or clarifications that do not alter the meaning of any policy may be made without prior notice, but the revision date on the relevant document will always be updated.

3. Content and Instructors

3.1 Content Standards

All masterclass content available through Meraqyu is reviewed against a defined set of quality and accuracy criteria before publication. We make reasonable efforts to ensure that instructional material is factually sound, educationally structured, and appropriate for the stated audience.

3.2 Instructor Representation

Instructors presented on our platform are introduced using information they have provided and that we have reviewed. We do not fabricate credentials or misrepresent professional backgrounds. Where an instructor's expertise is described, it reflects verifiable information available at the time of publication.

3.3 Content Updates

Educational content may become outdated over time. We make reasonable efforts to review and refresh material, but we do not guarantee that all content reflects the most current developments in any given field. Where content has known limitations, we aim to communicate this clearly within the course interface.

4. Pricing and Billing

All fees associated with our services are disclosed prior to any purchase decision. We do not apply hidden charges or undisclosed billing practices. The following principles govern how we handle pricing:

5. Data Practices

5.1 What We Collect

We collect information that is necessary to provide our services, improve the platform, and communicate with users. This includes account information, usage data, and communications you send to us. A full description of the data we collect and how we use it is available in our Privacy Policy.

5.2 Third-Party Services

We use third-party services to support the operation of our platform, including payment processing, analytics, and communication tools. Where these services process user data, we ensure appropriate agreements are in place. We do not sell personal data to third parties for advertising purposes.

5.3 Data Retention

We retain user data for as long as necessary to fulfil the purposes described in our Privacy Policy or as required by applicable obligations. When data is no longer needed, it is deleted or anonymised in a manner consistent with our internal data management standards.

6. Algorithmic and Automated Systems

Where our platform uses automated systems to personalise content recommendations, surface relevant courses, or prioritise search results, we are transparent about the fact that such systems exist. These systems are designed to improve the relevance of the learning experience. They are not used to manipulate purchasing decisions or artificially suppress access to content for commercial gain.

7. Moderation and Enforcement

7.1 Community Standards

Users of our platform are expected to engage respectfully and in accordance with our Terms of Service. We maintain standards for acceptable conduct and apply them consistently across all users regardless of account type or history with the platform.

7.2 Enforcement Actions

When a user violates our terms or community standards, we may take action including issuing warnings, restricting access to features, suspending accounts, or permanently terminating access. We aim to apply proportionate responses and to communicate the reason for any enforcement action to the affected user.

7.3 Appeals

Users who believe an enforcement action was applied in error may contact us to request a review. We will assess such requests in good faith and respond within a reasonable timeframe. Contact details are available on our Contact page.

8. Conflicts of Interest

We disclose any material relationships that could influence the content or structure of our platform. If an instructor or course is featured as a result of a commercial arrangement rather than purely editorial selection, this will be made clear. We do not allow undisclosed paid promotion within educational content.

9. Platform Availability and Limitations

We aim to maintain consistent and reliable access to our platform. However, we do not guarantee uninterrupted service. Planned maintenance periods are communicated in advance where possible. Unplanned outages are addressed promptly, and we communicate their status and resolution through appropriate channels.

We are honest about the limitations of our platform. Online learning tools are supplements to, not substitutes for, professional advice, formal qualifications, or regulated training where such requirements exist in a given field.

10. Feedback and Accountability

We welcome feedback from users regarding our transparency practices and the accuracy of information presented on our platform. If you believe any content or communication from Meraqyu is misleading or inaccurate, you are encouraged to contact us directly:

We take all such communications seriously and commit to responding in a timely and substantive manner.

11. Updates to This Policy

This Transparency Policy may be revised from time to time to reflect changes in our practices, services, or obligations. The date at the top of this document indicates when it was last updated. Continued use of the platform following the publication of a revised policy constitutes acceptance of the updated terms.

We encourage users to review this policy periodically to remain informed about how we operate and communicate.